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The Company does not bear any expertise in any particular product category or any specific products. As a logistics and procurement company, the Company simply facilitates the purchase of specific goods from the specified sellers of the shipper’s choice and then ships the goods to the Shippers chosen destination. It is, therefore, the shipper’s responsibility to rigorously vet any sellers it may wish to purchase goods from and to ensure that the shipper only requests the Company to purchase goods from sellers who are authorized dealers of the products the shipper wishes to purchase. If the shipper requests the Company to procure goods from unauthorized sellers, or if the goods procured through the Company turn out to be of low quality, defective, or illegitimate, the shipper agrees to indemnify the Company from any and all legal responsibility.
Buy and Ship Order Return Policy:
Wrong Item Delivered: If the shipper receives an item that is different from what was ordered (i.e. different brand, make, model, SKU number, size), the Company will gladly accept the item back if returned within 3 business days.
Correct Item Delivered: If the item delivered was the exact item ordered (i.e. correct brand, make, model, SKU number), and is functioning appropriately, the Company will not accept returns.
Returning products to the Turkey, China, UAE to exercise a warranty or for repair:
Used or Refurbished Items:
Shipping Only Order Return Policy:
Kibiwa General Enterprises Limited is legally registered as a limited private company with the Registrar of Companies-focused towards rendering world class business solution to both public and private sectors in Uganda and even beyond.