Let us know what you want. We’ll shop and deliver to you.

Get a quick estimate on some commonly purchased items.

What’s included in this estimate?

Country of Shipping
Delivery Country
Item Cost:
Select Item:
Select only if you haven't added item cost
Actual Weight(kgs)
Service Cost:
Shipping Cost:
Chargebale Weight
Volumetric Weight:

Our estimator provides preliminary costs. For an official quote, you’ll be charged for the item upfront.

How does it work?

Step 1:

Create an Account

Begin your seamless experience by signing up with us. Click on “Login/Register” and complete the registration process. Within minutes, you’ll have your account ready to go.

Step 2:

Request a Quote

Once your account is set up, create an order and provide details of the items you desire. Shortly after, you will receive an invoice detailing the cost of your purchases.

Step 3:

We Purchase Your Order

Upon receiving your payment, our dedicated shopping team swings into action. We place your order, ensuring accuracy and efficiency, and provide you with a delivery timeline.

Step 4:

We Ship and Deliver

Your order is dispatched promptly, and upon arrival in Uganda, we invoice you for the shipping cost. Expect delivery within 7 to 15 business days by air freight and 35 – 45 days by ocean freight.

Buy & Ship Delivery Timeline

The Buy & Ship delivery timeline typically spans 5 -15 days by air freight and 35 – 45 days by ocean freight, encompassing the entire process from purchase to doorstep delivery.

While the majority of orders fall within this timeframe, items requiring at least two weeks for delivery to our UAE, China, and Turkey warehouses from the seller may extend the delivery period to a maximum of 25 business days.

Rest assured, our dedicated team ensures a swift and efficient process to bring your purchased items to your doorstep within the specified timeline.

Key Benefits

Zero Risk of Online Credit Card Fraud

Experience worry-free transactions as we handle all online shopping and transactions on your behalf. Our secure process ensures zero exposure to credit card fraud risks.

Transparent and Detailed Invoicing

Enjoy clarity in your financial dealings with our transparent and detailed invoicing system. Every item in your order is meticulously outlined in the invoice, providing a comprehensive overview.

Order Inspection for Accuracy

We prioritize precision by inspecting your order thoroughly. Our team ensures that all items are present and meet the specified specifications before proceeding with the shipping process.

Automatic Shipment Protection

Your order is safeguarded against loss or damage, with automatic shipment protection covering 100% of its value. This additional layer of security comes at no extra cost to you, providing peace of mind.

Detailed Pricing Breakdown

The breakdown of costs for our Buy & Ship service is designed to offer complete transparency and clarity throughout the process:

Cost of Items

Direct payment to the seller for the selected items you wish to purchase.

Total Service Cost (10% of Total Cost of Items)

A facilitation fee to Kibiwa, covering service handling, UAE, China, and Turkey sales taxes, and shipment protection.

Total Shipping Cost ($10 - $15/KG)

Transportation expenses from UAE, China, and Turkey to Uganda either the actual or volumetric weight (whichever is higher).

Local Shipping (if applicable)

The online seller charges an additional fee for shipping within UAE, China, and Turkey.

Door Delivery Cost

The charge for delivering your order from our offices to your specified location in Uganda.

Customs Clearance

Calculated as a percentage of the Total Service Cost + Total Shipping Cost to comply with tax regulations.

This detailed pricing breakdown ensures complete transparency, allowing you to have a clear overview of the associated costs and reinforcing our commitment to providing straightforward and honest services.

Payment Schedule

For Buy & Ship orders, the payment process is divided into two separate transactions. 

First Payment

Upon placing an order, you are required to make the first payment covering the Total Cost of Items, 80% of the Total Service and Shipping Cost of the items.

Second Payment

Once your order reaches our offices, we will determine the total shipping cost based on the actual or volumetric weight. The second payment will be 20% of the Total Service and Shipping Cost of the items.

Should you have any inquiries or need further clarification regarding our pricing breakdown, feel free to contact us at [email protected]. We are here to assist you.

How We Package Your Orders

We prioritize secure packaging for your orders, optimizing the process while adhering to safety guidelines. While we aim to consolidate items, separate packaging may be necessary in certain cases. We also embrace eco-friendly practices by reusing boxes. If your order arrives at our warehouse in a damaged box, we’ll automatically replace it for shipping.

Shipment Protection

Our Shipping Only service includes free insurance up to $100. For shipments exceeding $100, contact [email protected] to request additional insurance at 5% of the shipment value (minimum $5.00). This insurance covers loss during transit, but excludes prohibited items, fragile items (glass, ceramics, etc.), liquids, and items prone to leakage or melting.

Return Policy

Please review our Return Policy before placing your order. We do not accept returns for used or refurbished goods, items from eBay sellers, or purchases from unauthorized dealers. You will be asked to acknowledge and agree to the Return Policy before completing your purchase.

Prohibited Items

Some items are restricted from shipping due to regulations. To ensure compliance, please review the list of prohibited items before shipping to our UAE, China, Turkey address. If unsure about an item’s eligibility, contact us via email. Fragile items and liquids are shipped at your own risk. Differences exist in prohibited items between our Buy & Ship and Shipping Only services. Contact us for any clarifications.

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